PRIVACY POLICY

Effective date: 01/01/24

1.     INTRODUCTION

Welcome to Maelo Moves (“we”, “us”, or “our”). We are commited to safeguarding your privacy and ensuring the security of your personal information.

This privacy policy (“Privacy Policy”) sets out how Maelo Moves upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our site www.maelomoves.com, including on-demand classes and subscription-based services. By using our services, you consent to the practices described in this policy.

In this Privacy Policy, all terms defined in the Privacy Act 1988 (Cth) (Privacy Act) have the same meaning when used in this Privacy Policy.

Maelo Moves may update this Privacy Policy from time to time to reflect on changes to our practice or offerings for legal and operational reasons.

2.     INFORMATION WE COLLECT

Maelo Moves will collect various types of information from you to provide, maintain and via email, Maelo Moves website www.maelomoves.com, over the phone, social media sites and other digital platforms.

            2.1. PERSONAL INFORMATION:

  • Full name

  • Contact information including email address, phone number

  • Date of birth

  • Billing and payment information

  • Payment history

  • Other information relevant to customer surveys and/or offers

  • Profile information including gender, goals

An individual is not obliged to provide their personal information to Maelo Moves however, without certain information from an individual it may not be possible for us to provide its products and/or services to the individual.

2.2. USAGE INFORMATION:

  • Information about your use of our website and services

  • IP address

  • Device information (eg browser type, operating system)

  • Login files

2.3. USER-GENERATED CONTENT:

  • Any content you submit, including reviews, comments, or feedback

  • Any content you create on our platform, share or tag with Maelo Moves

2.4. SUBSCRIPTION DATA: 

  • Subscription status and history

  • Payment history

  • Subscription personal details

2.5. HEALTH INFORMATION (OPTIONAL):

  • Information you voluntarily provide related to your health or fitness goals for a personalised experience

2.6. SENSETIVE INFORMATION

Information that is disclosued from you regarding your metal and/or physical health and wellbeing will not be shared to third parties without consent, unless required or authorised by or under law to do so.

  • Your health

  • Medical history

  • Pregnancy

  • Other related information that is necessary to properly advise you about exercise.

3.     HOW WE USE YOUR INFORMATION

Maelo Moves uses your information for various purposes, including but not limited to:

            3.1. TO PROVIDE AND IMPROVE SERVICES:

  • Offering on-demand Pilates classes

  • Personalising your experience

  • Developing and improving our services

3.2. COMMUNICATION:

  • Sending transactional emails about offers, order confirmations, reminders, and other information you may find interesting using the email address/ phone number you have provided

  • Responding to your inquires, requests and support issues

  • Sending marketing communications (with your consent)

3.3. ANALYTICS AND RESEARCH:

  • Analysing user behaviour and preferences to enhance our services

  • Conducting research to improve Pilates program effectiveness

3.4. LEGAL COMPLIANCE:

  • Complying with legal obligations, including tax and accounting requirements

  • Protecting our rights and interests

  • Preventing and investigation fraud, abuse, or unlawful activities

4.     DISCLOSING YOUR INFORMATION

Maelo Moves may be required to disclose your personal information to third parties for the purposes for which it collects it. Only disclosing for the purposes set out above.

            4.1. SERVICE PROVIDERS:

  • Sharing data with trusted service providers to facilitate our operations (e.g. hosting, payment processing, customer support)

4.2. BUSINESS PARTNERS:

  • Sharing data with collaborates who assist us in offering and delivering our services.

4.3. LEGAL COMPLIANCE

  • Disclosing information when required by law, including in response to legal requests or court orders

4.4. CONSENT:

  • Sharing your information with your consent

5.     DATA SECURITY

Maelo Moves is committed to holding high security measures to protect your information from unauthorised access, disclosure, loss, alteration, or destruction. However, through our safeguard of your information, no data transmission or storage system is entirely secure, and we cannot guarantee absolute security.

6.     DO NOT TRACK

We respect your privacy and do not alter our sites data collection when we see a ‘Do not track’ request from your browser.

7.     LINKS TO OTHER WEBSITES

The Maelo Moves website may provide links to allow you to redirect to other sites. Once you have left Maelo Moves website through the link, we do not have any control over the other site. Therefore, we cannot be accountable for their protection and privacy policies over your information provided to them whilst visiting such sites. 

8.     YOUR CHOICES

You have various choices regarding your data:

1.1.         ACESS AND CORRECTION

  • You can access and edit your profile information through your account settings

1.2.         OPT-OUT

  • You can opt-out of marketing communications by following the instructions in our emails or contacting us.

1.3.         DELETION

  • You can request the deletion of your account and associated data by contacting us at info@maelomoves.com

9.     CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or for legal or operational reasons. You will always be notified by Maelo Moves directly.

10.  CONTACT US

For more information regarding our Privacy Policy or if you would like to make a complaint about the steps taken by Maelo Moves, please contact us by direct email at info@maelomoves.com.